Do you deliver across the UK?
Yes — nationwide UK delivery is available. Birmingham customers can also arrange Jewellery Quarter collection on WhatsApp.
Delivery & collection
Made in Birmingham. Sent across the UK.
Nationwide UK delivery is available, with Birmingham Jewellery Quarter collection by arrangement.
Plan the moment with confidence
The useful details, before you choose.
A handmade, personalised gift needs enough time for the direction to be confirmed, created and sent carefully. These are the approved service expectations; your order details are confirmed in the enquiry.
Check your date
Delivery answers
Six things customers need to know.
Clear expectations reduce last-minute friction. If the answer depends on your order, it is labelled for confirmation rather than presented as a promise.
What does delivery cost?
Delivery starts from £5.95. The final charge is confirmed with the order because the parcel and destination can affect the suitable service.
How long should I allow?
Please allow approximately 3–5 days. This is subject to order requirements and availability. Larger event or corporate orders may need more time.
How will the cookies be presented?
Cookies are prepared in clear gift presentation suited to the agreed order. Boxed and individually wrapped directions can be discussed where relevant.
Can I collect in Birmingham?
Collection available from our kitchen in Birmingham's Jewellery Quarter. Order and arrange your collection with us on WhatsApp.
What if my date is close?
Ask before assuming it is too late. The quickest suitable delivery or priority collection option can be checked, but availability and a specific timeframe cannot be guaranteed until confirmed.
Two ways to receive an order
Sent nationwide or collected in Birmingham.
Nationwide delivery
Starts from £5.95. Please allow approximately 3–5 days. Timing is subject to availability and the order requirements; confirm your required date on WhatsApp.
Jewellery Quarter collection
Collection is arranged in advance and is not a public walk-in service. Collection is not a public walk-in promise.
How ordering works
From inspiration to a confirmed order.
A WhatsApp message begins the conversation. It does not reserve production or create an order by itself.
Find your inspiration
Browse designs, occasions or our Instagram work.
Tell us what you need
Share the occasion, preferred direction, quantity and required date on WhatsApp.
We confirm the details
We confirm the design, final price, delivery or collection and any bespoke requirements.
Complete payment
Full payment is made in advance by payment link or bank transfer, including any delivery charge.
We create your order
The order is confirmed after full payment and prepared for delivery or arranged collection.
Presentation matters
Designed to arrive as a gift—not an afterthought.
Presented ready to gift. Share whether you are sending directly to the recipient, taking the cookies to an event or collecting locally so the most relevant presentation can be discussed.
Handmade products and delivery networks both carry practical variables. That is why the final design, price, address and timing are confirmed before the order proceeds.
Need help with an order?
Talk to Signature Cookies on WhatsApp.
Tell us the occasion, preferred design direction, quantity and required date. We'll confirm what is possible, the final price and the next steps.
If a food allergy or intolerance is relevant, tell us before the order is confirmed so current allergen information can be provided and discussed.
Email: hello@signaturecookies.co.uk
Collection is arranged in advance and is not a public walk-in service.